Author(s): Obinna Maxwell Nwanna
Mobile applications are essential in modern daily life. They are at the very center of human activities, clearly, an indispensable need and they have made life somewhat easier. Ride-hailing apps have gained popularity among the general public in recent years, furthering the concept of shared mobility to the general public. By boosting the use of mobile phones to access the internet, technology has altered consumer behavior. The way goods and services are distributed and provided to customers has evolved as a result of changes in consumer behavior around the world. Consumers now have more internet access and interaction options thanks to mobile applications. In the transportation industry, there has been a subtle shift in human travel behavior. People now use their smartphones to order rides where the various apps match them to drivers who pick them up and drop them at their desired points. This has led to a gradual shift from public transport towards a more comfortable way of transport. Ride-hailing is common amongst the younger generation population, often as a replacement for self-driving options when going to parties.
This research article seeks to examine the user behavior while using the different ride-hailing apps there are globally. Additionally, it interrogates how effective a single app that manages all the other car-hailing apps would be, putting into consideration the solutions it would offer, problems, and bottlenecks it would encounter.