Author(s): PRAVEEN KUMAR, VEENA
The Swachhata/Citizen application will capture the picture from that location, then type the landmark of the complaint location and post the complaint. The complaint will then be assigned to the concerned Inspector/Engineer using Swachhata Website/Portal. Engineer look into the assigned complaint using SBM Engineer mobile application, through that Engineer can change the status like Open, Resolved or Rejected. User/Citizen can also vote up on any others complaint relevant complaints of the users. Citizen will get regular updates on status of the complaint in the form of a push notification with the ‘Resolved’ image uploaded by the assigned Inspector/Engineer. Citizen can also reopen the complaint if they are not satisfied with the resolution of the complaint